Payment Policy

A simple, consistent payment policy helps ensure availability and keeps scheduling smooth for all clients.

• A deposit may be required to secure bookings, especially for holidays or extended stays.

• Remaining balances are due by the start of service unless otherwise agreed in writing.

• Accepted payment methods include Cash, Venmo and Zelle.

• Recurring or ongoing clients may be offered custom billing arrangements when appropriate.

• Late payments may result in paused or declined future bookings until the balance is resolved.

All services are reserved specifically for your pet(s), and time is set aside in advance to ensure dedicated care.

Recurring & Ongoing Care

For recurring or ongoing services, clients are invoiced in advance for the upcoming week of scheduled care. Weekly invoices are generally sent on Sunday, with payment due before the first scheduled service of the week.

Recurring clients may be offered custom billing arrangements when appropriate and agreed upon in writing.

Payment must be received before scheduled services begin. Unpaid balances may result in services being paused or future bookings being declined until the balance is resolved.

Cancellation Policy

We understand that plans can change. This policy helps balance flexibility with holding dedicated time for your pets.

• Cancellations made 72 hours in advance of a scheduled service are eligible for a full refund or credit.

• For Boarding Clients, a 50% NON-REFUNDABLE DEPOSIT is required to hold the dates. 

• Cancellations made within 48 Hours may be subject to a cancellation fee of $25.00 for Walks, Drop-In Sits, and Cat Sits. Boarding and Daycare cancellations may be subject to a cancellation fee of $50 per day.

• Holiday and peak-season bookings require more advanced notice (14 days) to avoid charges.

• Same-day cancellations or no-shows will be charged in full.

Because we reserve time specifically for your pets, last-minute cancellations limit availability for other clients. We understand emergencies happen and will do our best to accommodate changes when possible. 

Accepted Payment Methods

• CASH

• VENMO (@jadehillpetsits)

• ZELLE (jadehillpetsits@yahoo.com)